Be Green Services - House Cleaning Reference Guide
Job Description and Details
Contractors (Housekeeping) are responsible for providing home cleaning services of a wide variety to clients. They work in tandem with our Carpet Cleaning Technicians to ensure that client’s homes are sparkling clean and that clients are satisfied.
Here at Be Green, we strive to be transparent with our contractors. We find it creates an environment more conducive to success and effectiveness when we are clear about our ideas and do not fear sharing our entire knowledge base with our hard-working team members. Prepare for greatness, as you embark on a journey to create an empire within our fine organization. Well-Being is our aim, for everyone involved.
The main reason we bring on housekeeping providers with experience is so they can read over our checklist and easily and immediately apply it to the cleaning for the clients. If you have any questions, always feel free to contact us directly. You can contact anyone in scheduling or management directly through our Text Line (855) 578-6344.
Take the time to review our website and learn much more about us at www.begreenservices.com
Make sure to know our prices and more - https://begreencarpetcleaning.com/house-cleaning-prices/
Set pay rate is discussed with management and agreed upon between both parties
Increased pay rates apply for return cleanings and return cleanings booked by the contractor while at the home for the original cleaning
100% of All Tips Made
$5 trip pay applies for each job ran when crew leader is carrying the helper/helpers
Other incentives and opportunities are offered on a case by case basis for each contractor
Incentives: Be Green may offer incentives to service providers as financial based motivational tools on a regular basis. Be Green reserves the right to change or withdraw any incentive offers at anytime for any reason. If any incentive offers are implemented they will be done so in a way to benefit the Service Provider. Incentives will never negatively impact the “Guaranteed Base Pay.“
Criteria - To convert yourself to an employee of Be Green Services you will need to meet the following requirements:
Documents: W4 & I9 - we’ll need copies of your social security & current ID if we don’t already have on file.
Set work hours - All Be Green employees may be required to report to the office or daily meeting location for morning briefings and morning dispatching.
Quality Control: All carpet & house cleaning work will need to follow a set of Be Green standards including required chemicals and cleaning methods.
Training & Daily Meetings Participation: All employees will be required to participate in in-office & online meetings.
Benefits of becoming an employee:
Taxes taken out paycheck
Simple tax return at end of year
Stability of work schedule
Guaranteed minimum weekly paychecks
Only have to pay the employee part of FICA, Medicare, etc.
Be Green will provide cleaning supplies (Chemicals)
Must have a reliable personal vehicle to drive to appointments
Must have Valid Driver's License and Vehicle insurance
Must have a clean background check (No Felonies ever)
Must have solid work ethic and customer service skills!
As a contractor, your schedule is set by yourself and agreed upon with Be Green management. We are happy to be as flexible as possible. Please provide at least two weeks notice before making yourself unavailble.
Once you have accepted an appointment, you are REQUIRED to perform it!! Be sure to stay on top of your availability!
PLEASE BE AWARE - You are paid on a Weekly Basis - checks will be available on Saturdays
Your first check will not be available immediately after your first week of contracting, but TWO WEEKS out from your first billing cycle.
$30 pay for selling a carpet cleaning job
If you acquire the client while at their home for the original cleaning, we will pay you the return customer rate. Although, the office must do the scheduling for each client. All you need to do is call us and put the customer on the phone! :)
We do supply you with Dry-Fit Custom "Be Green Services" Polo Shirts. Pants or slacks are preferable for bottoms.
All Supplies are mailed to you (Or picked up from the Denver office). For replacement cleaning solutions, 4 business days minimum notice to the main office in advance is required to have your products arrive on time.
We are happy to do anything they want us to that is practical and safe within the hours they are paying for with the service. Example: We will spend 2 hours organizing and cleaning their kitchen if that is what they want us to do for their 2 Hour Cleaning Service. Within their scheduled time, they can have us clean the oven, fridge, bathrooms, detailing, organizing, laundry, etc. Again, anything that is safe and practical, we are happy to do while we are there!
Always communicate with the customer upon arrival to see what their preferences and goals are for the cleaning. Then we do as much as possible within the time they have paid for, and any additional cleaning can be added by the hour from the hourly rates.
Below is what we explain to our customers:Cleaning Estimates:
All of our on-going repeat clients become part of our Be Green Family. As a family member, we’re happy to give you the family discount. The below estimates are based on the average time it takes to provide complete satisfaction. Depending on external factors like frequency of use, lifestyle changes and special circumstances these estimates may sometimes become inaccurate. If any particular item or room needs some extra attention it will probably require more time for your housekeeper. On average, cleaning requires about 1 hour for every 500 square feet, and time is always rounded to the nearest half hour. Either way, we’ll always guarantee top quality, all natural house cleaning at a great price.
INITIAL DEEP CLEANING
Our initial deep cleaning service will blow your socks off, and any that might’ve been left under the bed! We’ll thoroughly annihilate any bacteria, or scum invading your home, leaving every nook and cranny delicately spotless and immaculate. Along with all the regular vacuuming, dusting, and bathroom scrubbing, a deep cleaning ensures that the details like baseboards, underneath furniture, electrical outlets, and edges of cabinets don’t get overlooked. On average, our house cleaners work at a pace of about 1 hour for every 300 square feet for an initial cleaning. An initial deep cleaning is required for all first time homes, this way we can set a clean standard and accurately estimate your cleaning requirements moving forward.
Be Green House Cleaning offers a discounted fixed rate and EVERY 12th CLEANING IS FREE for ongoing scheduled cleanings (On-going month's reset every year, therefore any free cleaning credits must be completed within a 12 month period - may not be used in combination with any other promotions).We’re happy to accommodate cleanings on a weekly, bi-weekly (every two weeks), monthly, or bi-monthly (every two months) basis. After an initial deep cleaning (billed hourly), our cleaners will keep your home looking elegant and fresh just the way you like it for one low fixed price. On average, our house cleaners work at a pace of about 1 hour for every 300 square feet for routine cleanings. Our house cleaners will evaluate your needs and expectations and let you set your regular schedule moving forward.
Regularly scheduled cleanings may include as many details as you’d like. Including: scrubbing of all bathroom surfaces, outside of appliances, lower level cabinets in the kitchen, washing of all hard floors, vacuuming of carpet, dusting of window sills, ledges, picture frames and reachable light fixtures, changing of linens, vacuuming of furniture, dusting of blinds, emptying all trash and cleaning the inside of appliances. If you'd like to make your own estimate please see our cleaning time averages below:
Arrive at the scheduled time. (If running behind, have the office call the customer with an ETA)
Upon arrival, place all tools and equipment near chosen entrance. Follow lockbox instructions for unoccupied residences; otherwise, knock.
Introduce yourself with enthusiasm and pride! Ask the client to walk you through the areas you will be cleaning today and assess the areas on your initial walkthrough.
Advise the client of the services needed today if any areas need special attention. Additional charges up to $25 can be waived by executing an annual no contract agreement.
Reassure the clients of a complete and thorough service.
When providing an initial cleaning, ask the client if they are interested in deep cleaning services. Please note that the client must agree to any and all additional charges.
Advise the client that you will formulate a package suitable for their weekly, bi-monthly, or monthly cleaning needs.
You certainly have discretion when in the home. You have the ability to add more hours to the cleaning and additional services (Each appointment has a 3 hour window for arrival to allot for any extra time spent in the previous home). If a client schedules a 2 hour cleaning through us, we do not guarantee that we will clean any set number of areas within that time.
Advise the client you will formulate a package suitable for their weekly, bi-weekly or monthly. Tell the client you will get started and locate them if and when needed.
Pay attention to detail and go the extra mile when needed.
Prepare an annual service for their home.. weekly +$. Bi monthly +$. Monthly +$. (Go over pricing options with interested clients to sell them on future cleanings. Notify office of any arrangements made so they can be scheduled and set up accordingly)
Advise the client of the services needed today and if any areas need special attention or added to the work order. Additional charges up to $25 can be waived by executing an annual no contract agreement.
Check the chosen frequency of future appointments and complete the appointment. Finish all steps through the web based Mobile App. http://www.bgcc.info/houseclean (Log In Required)(This will be provided by Justin)
THE EXPECTATION SET
Thank you for choosing Be Green Services for your House Cleaning!
We strive to create a great experience for our customers. We appreciate any and all feedback.
Please Note: We do not accept cash or checks. We accept only credit or debit card payments.
Please discuss your preferences and goals for the cleaning technician when they arrive.
For the Cleaning:
We will send a qualified cleaning technician to your home. We do ask for you to be there at the beginning of the appointment to do an initial walkthrough to point out any areas of concern or areas that may need special attention.
On the first cleaning for a home, we ask for our customers to do a final walkthrough with the cleaning technician to ensure satisfaction with the service(Please let us know in advance if you can not be there for the initial or final walkthrough). If you have any issues with our cleaning, please reach out to our office so we can resolve the situation.
Our cleaning solutions have a scent from essential oils. It is an additional cost and you must request in advance to have our service done with odorless products.
Please Click Here for a full breakdown of initial and return cleaning costs, along with more detailed information of what to expect from our cleaning.
(12th Cleaning comes free of charge for any return service agreement!)
48 hour cancellation notice required for one-time cleanings
Return Cleaning Agreements may be cancelled at no charge with a minimum of 30 days notice.
Each additional hour required for the cleaning incurs a $60 Fee
Fees are for general house cleaning. Move in/move out cleaning services are available, please contact us to inquire for this service.
Extra charges apply for locations outside of service area (30 miles from 80210)
Oven cleaning is the only service we do not perform with Organic Products (We have yet to find an effective, organic solution)
Thank you again for choosing Be Green Services!
It is our pleasure to serve you!
The Team at Be Green
When a client is not home and you cannot reach them, call the main office line immediately at (855)-578-6344. We can usually reach them from their local number or our text line.
If any emergencies arise, reach out to the office immediately or to Michael, Adam or Ken.
If requesting time off, you can text, call or email the office. Remember, 2 weeks notice is required to guarantee any time off. Refer to Employee Handbook for allowable sick days and leave time.
Always check notes on file for any call ahead requests for customers (often they need the call so they know when to leave and meet us there).
Refresh Mobile App throughout the day to check for any notes that may have been added to your jobs
Texting the customer in addition to calling will always help to ensure they know when you are on the way.
If you are ever unsure of how to handle a situation while in the field, give us a call or text!